Return Policy

Updated on September 8, 2026

For a return request, email Support@owmira.com within 30 calendar days after delivery. Please arrange the process with us before sending your item back.

Returning because you changed your mind

Keep the item unused and uninstalled, with its original packaging, every supplied part and all accessories. Proof of purchase is required. Inspect furniture and other goods before assembly, installation or use, and retain the packaging while you check the contents. A used, altered or incomplete item may not qualify for a change-of-mind return.

Getting return instructions

Provide your order number, the product you want to return and a brief reason. After we review the request, we will give you the return destination and instructions. The address printed on the original delivery parcel is not automatically an approved return address.

Transport charges

Customers pay return shipping for change-of-mind returns, including any necessary oversized-item freight. Original delivery charges are normally not refunded unless the law requires otherwise. If we confirm that you received an incorrect, faulty or transit-damaged item, we will arrange an appropriate remedy and explain the shipping arrangements.

Inspection and reimbursement

Returned items are inspected and the outcome is communicated by email. Approved refunds are issued to the payment method used for the original purchase. Banks and payment providers can take additional time to show the credit. Contact us if you need help checking a refund.

When an item is not as expected

For damage, defects or missing components, contact us promptly with the order number and clear photos. These conditions do not limit statutory rights relating to faulty or misdescribed goods.