Shipping policy
Last updated: September 28, 2026
This policy applies to orders placed through Owmira at owmira.com. Available delivery destinations must be confirmed at checkout using the delivery address.
Order processing
After order confirmation, orders are normally processed and dispatched within 3 business days. Business days exclude weekends and public holidays. Tracking information is sent to the order email when available; a carrier's first scan may appear after the tracking number is created.
Estimated delivery
Estimated delivery is 5–15 business days after dispatch. This estimate does not include processing time and is not a guaranteed delivery appointment. Multiple items may be shipped separately.
Shipping charges
Shipping is calculated from the merchandise subtotal after discounts and before taxes and shipping:
- Merchandise subtotal below USD 36: USD 6 shipping.
- Merchandise subtotal of USD 36 or more: free shipping.
The checkout summary shows the final shipping charge before payment. Destination duties, taxes or import fees may apply unless checkout expressly states that they are included.
Address accuracy
Please provide a complete and accurate delivery address. Contact support@owmira.com immediately if a correction is needed. We cannot guarantee that an address can be changed after dispatch.
Delayed shipments
Natural disasters, severe weather, disease outbreaks, public-health events, customs actions and other events outside reasonable control can affect delivery. For such events, we cannot promise a fixed arrival date or automatic fixed compensation. If a delay results from an attributable operational error by Owmira or a contracted logistics provider, we will review the circumstances and provide appropriate compensation or another reasonable remedy where warranted, without limiting mandatory consumer rights.
Lost packages
If tracking has stopped or a package appears lost, email support@owmira.com with the order number, tracking number and delivery details. We will investigate with the carrier. After the carrier confirms the package is lost, Owmira will arrange a free replacement within 3 business days.
Damaged or incomplete delivery
Keep the packaging and contact us promptly with the order number and clear photographs of the item, packaging and shipping label. We will review the report and provide the appropriate remedy.
Contact
Email support@owmira.com. Customer Support: Available 24 hours a day, 7 days a week.