Refund policy

Last updated: September 28, 2026

You may request a return within 30 calendar days after delivery. Email support@owmira.com with your order number and the item you want to return. Please wait for approval and instructions before shipping anything.

Change-of-mind returns

For a change-of-mind return, the item must be unused, uninstalled and in its original condition, with the original packaging, supplied parts and accessories. Proof of purchase is required. The customer is responsible for return shipping costs, including oversized-item freight where applicable. Original delivery charges are not refundable unless required by law.

Incorrect, damaged or faulty items

Inspect your order after delivery. If an item is incorrect, damaged, defective or missing parts, contact us promptly with the order number, a description and clear photographs of the item and packaging. If we confirm the issue, Owmira will provide an appropriate remedy and cover the reasonable return or replacement shipping arrangements. Nothing in this policy limits mandatory consumer rights.

Return address

Approved returns must be sent only to the address provided in our return instructions:

Room 405, South Block, Jinwen Digital Valley, Huangtian Subdistrict, Bao'an District, Shenzhen City, China

The address on the original parcel is not automatically an approved return address. Returns sent without prior approval may be delayed or may not be accepted.

Non-returnable items

Items that are used, installed, altered, incomplete, or returned outside the stated period may not qualify for a change-of-mind return. Items that cannot be returned for hygiene, safety or other legal reasons will be identified before purchase where applicable. Contact us before ordering if you are unsure.

Refunds

We will notify you after the return is received and inspected. When a refund is approved, Owmira will process it to the original payment method within 5 business days. Your bank or payment provider may require additional time to post the credit.

Exchanges and order changes

For an exchange, contact us so we can confirm availability and the correct process. Contact us as soon as possible if an order detail is wrong; changes may no longer be possible after dispatch.

Contact

Email support@owmira.com. Customer Support: Available 24 hours a day, 7 days a week.